Directors
National Member Group Directors
Joanne joined Standard Chartered in December 2021 where she holds the position of Managing Director, Regional Head of Cash Product Europe. She is responsible for the overall Cash product management for Financial Institution and Corporate clients in Europe, which covers currency clearing, payables, receivables, and liquidity solutions.
Joanne has undertaken several leadership roles across Transaction Banking, and her career spans more than 20 years in financial services. Her previous role was with HSBC where she spent 7 years, firstly as Senior Business Manager for the Global Head of Global Liquidity and Cash Management (GLCM), and more latterly as GLCM Regional Head of Payments and Cards Product for UK & Europe. She has led the rollout in Europe of instant payments, virtual accounts, commercial cards, and regulatory changes for example: UK cheque imaging; PSD2; and Euroclearing build out and migration as part of Brexit. Prior to that, Joanne spent 14 years at RBS in a variety of leadership roles in product management, transformation, change delivery, retail banking, and customer experience strategy for the Retail and Commercial banks.
Joanne serves on the Bank of England Strategic Advisory Forum for RTGS / CHAPs, and previously was a member of the European Payments Council (EPC) Board for SEPA participants driving SEPA strategy and adoption. She has managed large infrastructure and industry developments, regulatory changes and member bank scheme compliance and attestations, for UK and Europe, across clearing schemes and payment bodies.
Joanne is a keen mentor for junior talent, managing business internships and graduate programmes. She currently mentors in the Standard Chartered RISE programme supporting talent from Black, Asian and Minority Ethnic backgrounds to thrive, and to guide young people towards sustained and meaningful employment.
Originally from Edinburgh in Scotland, Jo lives in London with her beloved 1 year old daughter. Outside work she loves to spend time with her daughter, friends, and family. She enjoys walking and being outdoors and has done a few challenges over the years including walking the Inca trail, 100km through the Costa Rican rainforest, and successfully summiting Mount Kilimanjaro in Africa. She loves to travel and experience new places. More recently, she has embarked upon DIY and home improvements, and has enjoyed creating a beautiful home.
Ian Povey is an experienced & internationally recognised payments product & technology executive culminating in consecutive CIO Payment Services leadership roles. Ian is a strategic technological leader who engages with and understands the payments business, regulatory frameworks and standards to unlock commercial and operational value and thought leadership.
Ian is currently the CIO Payments Services & Technology for the NatWest Banking Group. Accountable for the run, change and continuous availability of payments as a systemically critical participant in the industry. Ian is focused on transformation and modernisation of the technology estate, investing in team culture and adoption of new ways of working. While collaborating with the business to continuously improve each customer journey.
Ian is a connected leader within the organisation and externally with industry. Ian Chaired the Standards Strategy Group for UKFinance and has adopted different Board & Trustee roles to maintain diversity of thought and experience (Charities Trust – UK and formerly Archa Ltd – Australia).
Previously, Ian fulfilled a similar role as CIO of Payments for the Commonwealth Bank of Australia (CBA) Group. A key deliverable being the transformational build and delivery for Australia’ instant New Payments Platform (NPP). Ian was a member of the NPPA Board.
Marco is the Managing Director and Europe Head of Payments Product for its Global Payments Solutions business based in London, meeting the needs of HSBC corporate and financial service clients to make and better manage payments and receive collections both domestic and international across 21 markets. This covers a wide remit of electronic and paper based solutions, and so it covers payments from the most traditional to the latest innovation. His 25-year career in banking has taken him around the world, from Mumbai to Chennai, Chicago to Prague and Rome to Edinburgh. A former British Royal Navy officer, Marco holds an MBA from the University of Chicago and a degree in Electronic and Communication Engineering from the University of Bristol. He is a Member of the Chartered Institute for Securities & Investment (MCISI), and a Freeman of the City of London.
Swift Director since 2022. Samantha joined LBG in 2021 and is responsible for leading the strategic direction on payments, including driving payments strategy, fostering payments partnerships and managing the Group’s external relationships across the payments industry and regulators. Samantha also delivers enterprise-wide services including domestic and international payments settlement, liquidity and scheme management, payments design consultancy, and payments policy compliance.
Previously, Samantha held roles at the Financial Conduct Authority (FCA), leading both payments supervision and the regulator’s globally recognised fintech agenda. Prior to this, Samantha held several senior positions at NatWest/RBS in Global Transaction Services (GTS) leading on digital innovation, strategy design, transformation, and regulatory change. A constant theme throughout her career has been driving progress on inclusion, diversity and allyship. Samantha sits on various industry Boards and also provides advisory services to key industry partners.
Graham Garrick is Managing Director, Head of Global Payment Services Operations for Barclays, based in London. He leads a global team that acts as the payment utility for the Barclays Group covering payment processing, payment investigations and cash management.
Graham has worked in Barclays for the last 16 years covering various leadership roles across Wealth, Investment Bank and Corporate Bank Operations.
Graham has a proven track record in building and developing high performing global functions delivering outstanding business results achieved through strong colleague engagement and front to back collaboration.
Prior to joining Barclays Graham worked in the Insurance sector leading sales and service teams across the UK. Graham holds a Masters in Business Administration (MBA)
User Directors
Nicholas Hamilton is an Executive Director in JP Morgan’s Digital & Platform Services team. He manages the Global Strategy for Architecture, Network and Advocacy in Prime Brokerage for fixed income operationally. This covers the Prime Brokerage post trade and settlements functions for hedge funds
Nicholas is also an active industry participant co-chairing the Operations Committee for the ICMA European Repo & Collateral Council (ERCC) and is the ICMA representative on the ECB Advisory Group on Market infrastructure for Securities & Collateral (AMI-Sec-Co) and the Euroclear User group.
Within the SWIFT organisation he chairs the SWIFT UK Securities Advisory Forum (SAF) & is JP Morgan’s board member on the SWIFT UK national user group.
He has been more recently focused on the development of JPM’s Prime netting solutions and global market practices to improve market liquidity & efficiency in settlement and preparatory work for the implementation of the T+1 in the US and the CSDR refit.
Sanjeev Bhatti joined the Bank of New York Mellon in 2018 and is a member of the Payments Product team where he is responsible for managing GBP payments globally and USD payments for EMEA.
He is especially interested in the strategic direction of the payments industry and product innovation and the use of new technologies, in particular Blockchain and AI, to improve client experience through improved functionality and reduced complexity.
Sanjeev is active in several industry groups at the Bank of England, UK Finance, Pay.UK and SWIFT. He has worked on transformative industry projects such as the migration to ISO20022, Confirmation of Payee and increases in the Contactless payment limit in the UK.
Before joining the Bank of New York Mellon, Sanjeev spent ten years at two UK banks. He has extensive experience of working across lines of business and geographies to develop market-leading products.
Before entering Banking Sanjeev worked in the pharmaceutical industry where he held multiple strategic roles focussed on strategies for launching new pharmaceutical products. He then founded a consultancy that developed economic models for multinational pharmaceutical companies to help them better communicate the value of new products.
Chris Jameson is Head of Product Management, Global Transaction Services for Europe, the Middle East and Africa (EMEA) at Bank of America. In this role he is responsible for the development and deployment of payments, receivables, FX, liquidity, commercial cards, channels and information services for both corporate and FI clients across the region.
Chris has previously held a number of roles leading sales teams, including head of Financial Institutions Sales for EMEA, head of GTS Corporate Sales for Western Europe and head of GTS Sales, CEEMEA ex-Russia. Prior to joining the Bank of America, Chris worked with Citigroup for eight years in Paris and London where he managed global treasury relationships with strategic French, British and Irish clients.
Rhys joined Deutsche Bank in June 2012. In his current role, Rhys is the Global Head of Digital Service Products and Client Connectivity Business Architecture. Rhys is responsible for delivering digital service management solutions globally in collaboration with clients and fintechs, and for defining Deutsche Bank’s Corporate Bank client connectivity future state business architecture and strategy.
Rhys has worked in the financial services industry for over 25 years with extensive experience in cash management and securities services. Prior to joining Deutsche Bank, he held various consultancy roles at NatWest/RBS, HBOS, HSBC, Santander, Barclays and other large corporates covering a range of responsibilities in e-Commerce, client services, transaction banking, digital strategy, programme management, product management, and new product development.
Rhys graduated from the University of Oxford and has an Executive MBA from Imperial College London.
User Group Chair
Chris joined the Royal Bank of Scotland in 2005 with over 20 years’ experience within investment banking managing the development, deployment and support of payment and SWIFT systems/solutions.
He is currently responsible for industry engagement within the high value payments area of NatWest, mainly focused on developments (infrastructure, regulatory, market practices) in relation to liquidity, collateral and settlements. Chris was previously responsible for strategic planning for the technology SWIFT platforms at RBS (UK and EMEA), with oversight globally.
Chris represents NatWest at a number of payment industry working groups including CHAPS, Pay.UK Industry Standards Coordination Committee, ESA BPWG and various SWIFT UK working groups. Chris is also the SWIFT UK User Group Chair.
Wildcard Directors
Russell has over 30 years’ experience in retail and commercial banking, is a member of the SWIFT SC Board and Non-Executive to iFast Corporation Ltd and Senior Independent Director Designate. Russell is a member of the Bank of England’s RTGS advisory board and Chair of the BoE’s Industry Forum considering the Future.
Observers
Nuala Jackson is Director of Payments at UK Finance, a strategic leadership role, where she is responsible for driving co-ordination and collaboration across the industry to respond to the regulatory, legislative and industry change agenda for payments in the UK and Europe.
Nuala joined UK Finance in 2022 bringing 20 years of banking and financial services experience and is highly experienced in the delivery of complex change within a highly regulated environment.
Prior to joining UK Finance, Nuala worked for Santander (UK), where most recently she was a Senior Manager - Payments Industry & Oversight, there, she was responsible for the UK bank’s Payments Change Roadmap, with leadership and oversight across a number of large-scale Industry change programmes, delivering some of the most complex and far-reaching changes the banking industry has seen in more than a generation.
Before, Santander (UK), Nuala spent a number years working at HSBC in both the UK Bank and in Group in a variety of roles.
Karen holds the position of Senior Manager within the Bank of England and is responsible for the operation of RTGS, the Bank's most systemically important system which supports CHAPS, Bacs, Faster Payments, LINK, Visa and Mastercard. She joined the Bank in 2018 with responsibility for RTGS change management and moved to her present role in 2019. She oversaw the move of RTGS to remote operations as part of the Bank's response to the pandemic. Karen also sits on the Bank's D, E & I Steering Committee working on a variety of initiatives to improve outcomes for protected characteristics.
Prior to this, Karen spent twenty years at CRESTCo/Euroclear UK & Ireland holding various roles in Internal Audit, IT and Operations. Her most recent leadership roles within EUI were in third party oversight, regulatory and policy projects - leading the CSDR initiative, Change Management and as one of the on-call crisis and business continuity managers.
